This Cancellation Policy outlines how and when you can cancel orders placed through https://athatshap.com. By placing an order, you agree to the terms below.
1. Canceling an Order Before Shipment
You may request to cancel your order before it has been dispatched.
To do so, please contact us as soon as possible at:
Email: support@athatshap.com
Include:
- Your order number
- Reason for cancellation
If the order has not yet shipped, we will cancel it and issue a full refund to your original payment method.
2. Orders Already Shipped
If your order has already been shipped, it cannot be canceled.
Once delivered, you may initiate a return in accordance with our Return & Refund Policy.
Please do not refuse delivery, as this can cause delays in the return and refund process.
3. Final Sale and Customized Items
Orders for the following products cannot be canceled once confirmed:
- Customized or personalized items
- Gift cards
- Items marked as final sale
These products are made to order and processed immediately after purchase.
4. Refund Timeline
If your cancellation is approved before shipment, a full refund will be issued within 5–10 business days.
Refund timing may vary depending on your bank or payment provider.
5. Requesting a Cancellation
To submit a cancellation request:
- Contact us at: support@athatshap.com
- Provide:
- Your order number
- The reason for cancellation
We recommend submitting cancellation requests immediately after placing the order to maximize the chance of success.
6. Contact
If you have any questions about this policy or need assistance:
Email: support@athatshap.com