We’re here to help! Below are answers to common questions about ordering, shipping, returns, and more.
1. How long does it take to process my order?
Orders are typically processed within 1–3 business days (Monday–Saturday, excluding holidays).
Orders placed after 5:00 PM EST will be processed the next business day.
2. How long does shipping take?
Standard U.S. shipping takes 3–6 business days after processing.
Delivery times may vary based on your location and the courier.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders — no minimum required.
4. Can I cancel or modify my order?
Yes, as long as your order hasn’t shipped yet.
Once dispatched, cancellations are no longer possible. For any modifications, email us as soon as possible at support@athatshap.com.
5. What is your return policy?
You may return unused items within 30 days of delivery in their original condition and packaging.
Customers are responsible for return shipping unless the item is defective or incorrect.
See our Return & Refund Policy for details.
6. Do you offer exchanges?
Yes. We offer exchanges for eligible items (e.g., different size or color).
Please contact us to check availability before proceeding.
7. When will I receive my refund?
Once we receive and inspect your return, approved refunds are issued within 5–10 business days.
Timing may vary depending on your bank or payment provider.
8. What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
All payments are processed securely via PCI-compliant third-party providers.
9. Is my payment information secure?
Yes. Our site uses SSL encryption for all data transmissions.
We do not store complete credit card numbers or CVV codes on our servers.
10. How can I contact customer support?
Have a question or need help? Reach out to us anytime:
Email: support@athatshap.com