We’re here to help! Below are answers to common questions about orders, shipping, returns, payments, and more.
1. How long does it take to process my order?
Orders are processed within 1–3 business days (Monday–Saturday, excluding holidays).
2. How long does shipping take?
Standard U.S. shipping takes 3–6 business days after processing.
Delivery times may vary due to location, weather, or courier delays.
3. Do you offer free shipping?
Yes. We provide free standard shipping on all U.S. orders — no minimum purchase required.
4. Can I cancel or modify my order?
- You may cancel or request changes before shipment.
- Once dispatched, cancellations are no longer possible.
- For urgent changes, email us at support@athatshap.com immediately.
5. What is your return policy?
- Returns are accepted within 30 days of delivery for unused items in original packaging.
- Customers are responsible for return shipping unless the product is defective or incorrect.
- See our full Return & Refund Policy for details.
6. Do you offer exchanges?
No. At this time, Athatshap does not accept product exchanges.
If you are not satisfied with your order, you may request a return and refund instead.
7. When will I receive my refund?
Once we receive and inspect your return:
- Approved refunds are issued within 5–7 business days.
- Timing may vary depending on your bank or payment provider.
8. What payment methods do you accept?
We accept the following secure payment options:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments are processed in USD through PCI-compliant third-party providers.
9. Is my payment information secure?
Yes. Our site uses SSL encryption for all transactions.
We do not store full credit card numbers or CVV codes on our servers.
10. How can I contact customer support?
For assistance with orders, shipping, or returns, reach out to us:
Email: support@athatshap.com