At Athatshap, your satisfaction is our top priority. We offer a straightforward return and refund policy to ensure a smooth shopping experience for every customer.
1. Eligibility for Returns
We accept returns for both defective and non-defective items, provided that:
- The return request is made within 30 days of delivery
- Items are unused, in their original packaging, and include all accessories, manuals, and labels
Returns that fall outside this time frame or show signs of use or damage may not be eligible for a refund or exchange.
2. Exchanges
Need a different size, color, or replacement?
- Exchanges are available based on stock availability
- If your desired item is out of stock, we’ll offer a refund or alternative options
To request an exchange, email support@athatshap.com with your order number and product details.
3. How to Start a Return
To initiate a return or exchange:
- Email support@athatshap.com
- Include:
- Your order number
- The reason for return
- Clear photos if the item is defective or damaged
- Once approved, we’ll send you detailed return instructions
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as Athatshap is not liable for lost return shipments.
4. Refund Timeline
Once we receive and inspect your return:
- You’ll be notified of the approval or rejection
- If approved, a refund will be issued to your original payment method within 5–10 business days
- Bank or payment processor timelines may vary
5. Order Cancellations
- Orders may be canceled only before they ship
- To cancel, contact us immediately at support@athatshap.com
- Once shipped, orders must follow the return process for a refund
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or not what you ordered:
- Contact us within 30 days of delivery
- Include your order number and clear photos of the issue
- We’ll arrange a free replacement, refund, or a prepaid return label based on the case
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “Final Sale”
- Customized or personalized products
- Gift cards
8. Contact Us
For any questions about returns, exchanges, or refunds, reach out to us at:
Email: support@athatshap.com