At Athatshap, your satisfaction is our top priority. Therefore, if you’re not fully happy with your order, we’ve designed a straightforward and transparent return and refund process.
Return Window: You can return items within 30 days of receiving your order.
Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.
How to Return an Item:
Contact Customer Service: Reach out to our customer service team at support@athatshap.com to initiate your return. Provide your order number and the reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.
Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.
Refund Process:
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
Refund: After inspection, we will process your refund. It may take 5 to 7 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items: Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.
Customer Service:
Email: support@athatshap.com
Phone: +1 (786) 635-6217
Address: 51 Ellicott St, Rochester, NY 14619, United States.
Working Hours: 9 AM-5 PM (Mon-Sat).